Frequently Asked Questions

It is a monthly or annual home maintenance plan that helps homeowners stay ahead of small repairs, seasonal upkeep, and everyday handyman tasks. Members use included task credits for approved maintenance items around the home.

The current plans are Basic, Plus, and Elite. Basic is $49.99 per month or $499.99 annually and includes 6 task credits per year. Plus is $99.99 per month or $999.99 annually and includes 12 task credits per year. Elite is $199.99 per month or $1,999.99 annually and includes 24 task credits per year.

One task credit covers up to 60 minutes of approved handyman service. Quick items may be grouped during one visit. Larger or more complex work may require additional credits, purchased extra credits, or a separate custom job estimate.

Monthly subscriptions release credits in phases. Basic members can use 1 credit per month during the first 3 months, 2 credits per month after 3 months, and 3 credits per month after 6 months. Plus members can use 2 credits per month during the first 3 months, 3 credits per month after 3 months, and 4 credits per month after 6 months. Elite members can use 4 credits per month during the first 3 months, 6 credits per month after 3 months, and 8 credits per month after 6 months.

Annual subscribers receive instant full usage. That means they can use their total annual task credits in one month if needed, subject to scheduling availability, approved task rules, and service capacity.

Yes. Members can purchase extra credits when they need more service time. Current extra-credit options are 1 credit for $95, 3 credits for $255, or 5 credits for $375.

Purchased extra credits can be used immediately and do not count toward the member's monthly credit usage limit. They are separate from the credits included in the subscription plan.

Yes. Members can choose tasks from the approved service list. The plan also includes a curated seasonal task calendar for customers who prefer recommended maintenance throughout the year.

Common tasks include drywall patching, small paint touch-ups, door and cabinet adjustments, cabinet hardware, weather stripping, caulking, smoke detector checks, HVAC filter replacement, minor drain clearing, accessible gutter checks, fence hardware tightening, furniture assembly, TV mounting, shelving, blinds, curtain rods, and similar approved handyman tasks.

The seasonal calendar recommends practical home upkeep throughout the year, such as HVAC filters, smoke detector testing, dryer vent cleaning, gutter checks, caulking, draft sealing, and exterior preparation before winter.

Plus includes more annual task credits, higher monthly credit usage limits, Home Manager text and call support, a full 20-point annual inspection, 15% off eligible custom jobs, and a larger friend referral bonus.

Elite includes the highest annual task-credit allowance, higher monthly credit usage limits, custom task selection, the seasonal task calendar, Home Manager text and call support, a full 20-point annual inspection, 15% off eligible custom jobs, and a 3-task friend referral bonus.

Home Manager text and call support is included with Plus and Elite. It is not included with Basic.

Yes. Basic includes a basic inspection. Plus and Elite include a full 20-point inspection.

Materials are usually customer-provided unless the service team confirms otherwise. Examples include filters, fixtures, hardware, paint, mounts, blinds, shelves, caulk, and replacement parts.

The plan is designed for approved minor handyman and preventive maintenance tasks. Active leaks, electrical hazards, urgent safety issues, and work requiring a licensed trade should go to the appropriate emergency or licensed service provider.

Permitted plumbing work, repiping, soldering, permitted electrical work, new wiring, outlet or switch replacement, roof repairs, major structural work, unsafe ladder or roof access, and licensed trade work are not included in the standard plan.

Yes, when the wall type, item size, location, and mounting hardware are suitable. Larger or more complex mounting jobs may require additional credits, purchased extra credits, or a separate estimate.

Yes. Flat-pack furniture from IKEA, Amazon, Wayfair, and similar retailers can be assembled. Large or complex assemblies may require additional credits, purchased extra credits, or add-on pricing.

Accessible gutter checks or cleaning may be included when the work can be completed safely. Roof access, unsafe ladder work, or specialized equipment may require a separate service.

All customer actions should be completed through the app. Members can use the app to view credits, select approved tasks, submit service details, upload photos, purchase extra credits, and request or manage service visits.

If a task exceeds the included time, the technician may use additional subscription credits, apply purchased extra credits, recommend rescheduling, or provide a separate estimate for custom work.